Support
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General information
About Cedar Planters Cedar Planters Inc. is a Canadian company based in Oakville, Ontario, specializing in the manufacturing of high-quality raised garden beds and planters. Founded by Jason Pucker...
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Do you offer a B2B or wholesale program?
Yes, we do! At Cedar Planters, we proudly support businesses, contractors, and retailers through our dedicated B2B and wholesale programs. Whether you're sourcing products for resale, outfitting co...
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Why is my Winter Cover delayed?
We’re currently experiencing delays in the shipping of some Winter Covers due to high seasonal demand. We sincerely apologize for the inconvenience and truly appreciate your patience. What to expec...
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I can’t find my order — how can I check if it went through?
Thank you for your inquiry! We weren’t able to locate an order under your name or email address in our system. To help us find your order, please provide one or more of the following: The full n...
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What should I do if my package arrived damaged?
We’re so sorry to hear that your package may have arrived in poor condition. To help us resolve the issue quickly, please send us: Any pictures of the package as it arrived, including the box and...
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What should I do if my planter arrived with missing legs?
We’re so sorry to hear that your order may be missing parts, and we’re here to help. If you believe your planter is missing one or more legs, please follow these steps so we can resolve the issue a...
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Do you offer written assembly instructions?
Thank you so much for your order! At this time, we only offer an assembly video, which can be found here:👉 https://cedarplanters.com/pages/assembly Due to the uniqueness of our product, we find tha...
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Why does my planter have wane or imperfections in the wood?
Thank you so much for your order! What you're seeing is natural wane in the wood, and it's nothing to be concerned about in terms of structure or durability. These markings are a normal part of wor...
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What is your returns policy?
Cedar Planters offers returns or exchanges within 14 days of receiving the order by the Customer. The Customer can return the product for store credit, can purchase a different product for the same...
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Shipping Address Notice – PO Boxes Not Accepted
We partner with FedEx and UPS for all our deliveries, and unfortunately, they are unable to deliver to P.O. Boxes. To ensure that your order reaches you without delay, please provide an alternative...