I can’t find my order — how can I check if it went through?

Thank you for your inquiry! 

We weren’t able to locate an order under your name or email address in our system.

To help us find your order, please provide one or more of the following:

• The full name the order was placed under

• Your 4-digit order number

• A copy or screenshot of the order confirmation email or invoice you received after completing the purchase

This information is typically sent to the email used at checkout, and the order number will be four digits long.

For further guidance or support, we invite you to explore our Help Center, submit a support ticket to our customer service team, or check out our blog for expert gardening tips, planter care advice, and real-life use cases.