Support

  • Community moderator
  • Community manager
  • Great answers
  • Total activity 76
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 38

Articles

Recent activity by Support Recent activity Votes
  • How much soil do I need to fill my planter?

    Depending on size. Details listed.   The 18” x 18” Planter Box (24" Tall) has dimensions of 16.5 inches in length and width, with a planting depth of 12 inches. It weighs 30 lbs and requires appro...

  • What can you plant in the planters?

    You can plant everything from veggies, to herbs, to flowers. We provide a standard 12" planting depth that has enough root space for a variety of plants. If you want suggestions on what vegetables,...

  • Why do you only use Western Red Cedar?

    We exclusively use FSC-certified Western Red Cedar for all of our planters—an environmentally responsible choice known for both its beauty and durability. This natural wood is non-toxic, features r...

  • Why do you use powder coating instead of regular paint?

    More durable, environmentally friendly, no VOCs, better finish. For further guidance or support, we invite you to explore our Help Center, submit a support ticket to our customer service team, or c...

  • What should I do if I've entered the wrong shipping address for my order?

    If you’ve entered an incorrect shipping address, please submit a support ticket to our customer service team as soon as possible, including your order number and the correct address. We’ll do our b...

  • Is assembly easy?

    Yes. Assembly of our product is very easy! We provide the two tools and the hardware required for assembly. There is a follow-along assembly video with written and visual instructions. Check out th...

  • How will my order ship?

    Once your order has been processed, we use trusted courier partners such as FedEx, UPS, and DHL to ship your package safely and efficiently. Your order will be securely packaged and dispatched from...

  • Is there a warranty?

    There is a limited 3 years + 21 days warranty for raised garden beds and planter boxes, which is compromised of 1095 days in three years plus 21 days to account for delivery. The warranty term shal...

  • How long does it take for me to receive my order?

    Processing time: 7-10 business days from the time of order (this can vary depending on the season). Transit time: After we process your order, and your order ships, you will receive an email with a...

  • 🌿 Welcome to the Cedar Planters Help Center!

    We're thrilled to have you here. This is your one-stop destination for finding answers, troubleshooting common questions, and learning how to get the most out of your Cedar Planters experience. 🧰 W...